Privacy Policy Tateyama Kurobe Kanko Co.立山黒部貫光株式会社
Commitment to Personal Information
As a company operating in Tateyama Kurobe, we are committed to further improving our eternal mission of “protecting and preserving nature” and “ensuring safety,” which we have consistently upheld since our establishment. We will continue to promote the wonderful attractions of Tateyama Kurobe to the world while striving for further improvement and improvement of our eternal mission of “protection and preservation of nature” and “safety assurance”. In addition to this mission, we recognize that the protection of our customers’ personal information is an indispensable requirement for gaining their trust and understanding and have therefore established this Privacy Policy.
Basic Principles
We are fully aware that personal information is to be handled carefully based on the principle of respect for the individual’s personality, and we will comply with laws and regulations governing the handling of personal information, as well as appropriately handle such information in consideration of privacy rights and other rights.
Acquisition of Personal Information
Personal information properly obtained from customers shall be handled only within the scope of the purposes of use notified or announced in advance. We will also strive to keep personal data accurate and up to date.
Safety Control Measures
To prevent personal data from being exposed to the risk of leakage, falsification, or loss, we will take technical protection measures, such as virus checks and enhanced security, and organizational protection measures, such as the selection of a person responsible for the protection of personal information and the establishment of an organization and system to manage such information. In addition, we will provide necessary and appropriate supervision of our employees and contractors to ensure the safe management of personal data.
Provision of Personal Information to Third Parties
In principle, we do not provide personal information to third parties without the prior consent of the customer; however, there are cases in which we may provide personal information to subcontractors for business purposes. In such cases, we will supervise the contractors as necessary and appropriate to ensure that they comply with security control measures (e.g., package delivery). However, in the following cases, we may provide customer information to a third party to the minimum extent necessary without obtaining customer consent. In the case of joint use of customers’ personal information within the three group companies (confirmation of event applications, sending of information DMs and event announcements, etc.) When we need to protect the life, health, property, or rights of visitors to the Tateyama Kurobe Alpine Route, and when it is difficult to obtain the customer’s consent. When it is necessary for the improvement of public health or the sound growth of children, and it is difficult to obtain the consent of the customer. ∙ When we are requested by a national agency or local public body, etc., to cooperate in the execution of affairs prescribed by laws and regulations.
・In the case of joint use of customers’ personal information within the three group companies (confirmation of event applications, sending of information DMs and event announcements, etc.)
・When we need to protect the life, health, property, or rights of visitors to the Tateyama Kurobe Alpine Route, and when it is difficult to obtain the customer’s consent.
・When it is necessary for the improvement of public health or the sound growth of children, and it is difficult to obtain the consent of the customer.
・When we are requested by a national agency or local public body, etc., to cooperate in the execution of affairs prescribed by laws and regulations.
Disclosure, correction, and suspension of use
Upon request from a customer, we will promptly respond to the customer’s request for notification of purpose, disclosure, correction, or discontinuance of use in accordance with the prescribed forms and procedures after confirming the customer’s identity. In such cases, we may charge a fee in accordance with our regulations.
Maintenance and Improvement
We will maintain, continuously review, and improve our privacy policy, rules, internal organization, and systems for the protection of personal information. When we review and revise the protection policy, we will announce it on this website.
Personal Information Consultation Service
We will endeavor to establish a system to promptly respond to complaints from customers. In addition, customers who do not wish their personal information to be shared within the group can contact the consultation service and we will promptly stop using their personal information and delete their personal data.
Procedures for Requests for Disclosure under Article 29 of the Personal Information Protection Law
Where to make a request
Personal Information Consultation Service, Tateyama Kurobe Kanko Co.
(Business hours 9:00-17:00, available only on weekdays)
3F Chitetsu Building, 1-1-36 Sakura-machi, Toyama City, Toyama 930-8558, Japan.
ＴＥＬ:０７６－４４１－３１３２ ＦＡＸ:０７６－４３２－９０５６
Means of Requesting Disclosure
Requests for disclosure may be made by mail, telephone, or fax to the Company. Requests must be made by submitting a written request form and a document verifying the identity of the applicant. Click hereto download the request form. (The request form can also be ordered by phone or fax.
Identification documents
A driver’s license, health insurance card, or passport (photocopies are acceptable). Documents submitted will not be returned. Personal information on the submitted documents will be destroyed by incineration, shredding, or other means as soon as the contents are confirmed and verified, and a response is received.
Confirmation of proxy
A letter of attorney indicating representation will be considered as confirmation.
Time to Disclosure
We will send a written response within one week of receipt of the disclosure request documents.
Method of disclosure
Written documents will be delivered by the department in charge. However, with the consent of the requesting customer, we will also provide a verbal explanation, telephone explanation, or reply by e-mail.
Refusal of disclosure
In any of the following cases, we may refuse to disclose all or part of the information. In such cases, the customer will be notified to that effect.
(1) When there is a risk of harm to the life, body, property, or other rights or interests of the customer or a third party.
(2) If there is a risk of significant hindrance to the proper execution of the business of the business operator handling the personal information
(3) If it would violate other laws or regulations
(4) If the request for disclosure has not been complied with.
Correction of Contents
When we receive a request from a customer that the contents of his/her personal information are not true, we will fully investigate the facts without delay, correct the customer’s information based on the results, and notify the customer that the correction has been made.
Suspension of Use
If a customer requests that we stop using his/her information for purposes other than those for which he/she has not consented, or for improper acquisition or provision to a third party without his/her consent, we will promptly take the relevant measures. When the suspension of use is also implemented, we will notify the customer to that effect.
Charges for Disclosure
The fee for disclosure requests, etc. is 500 yen per request. Please send the fee by postage stamp or registered mail. If you have any questions, please contact the above-mentioned consultation desk.
